Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSMSUP210 Mapping and Delivery Guide
Process and record information

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSMSUP210 - Process and record information
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to process information and respond to the information requirements of own job, including the completion of workplace documents, and clearly and concisely providing relevant information to others.This unit of competency applies to personnel who are required to identify routine information requirements, access and process information, provide workplace and technical information within their area of expertise and complete workplace documentation. Information will be conveyed orally and in writing. This unit of competency applies to all work environments and sectors within the industry.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.

The collection of performance evidence:

should occur over a range of situations which include typical disruptions to normal, smooth operations

will use one or a combination of:

totally off the job, in which case it will use case studies and role plays as well as questions

evidence drawn totally from performance in the workplace

will typically include a supervisor/third-party report focusing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency

may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment in a simulated environment should use evidence collected from one or more of:

walk-throughs

pilot plant operation

demonstration of skills

industry-based case studies/scenarios

‘what ifs’.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.
Prerequisites/co-requisites
Competency Field Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Access information
       
Element: Identify the need for information
       
Element: Request appropriate information
       
Element: Access information in accordance with procedures
       
Element: Comply with security procedures in accessing appropriate information
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Access information

1.1

Identify the need for information

1.2

Request appropriate information

1.3

Access information in accordance with procedures

1.4

Comply with security procedures in accessing appropriate information

2

Provide appropriate information

2.1

Deal with enquiries promptly and courteously

2.2

Establish details of enquiry by questioning and summarising

2.3

Provide appropriate information relevant to enquirer's request

2.4

Organise information clearly, concisely and logically

2.5

Provide information in a form that is readily understood by others

2.6

Provide information in a timely manner

2.7

Redirect enquiries to relevant personnel for resolution where outside the operator's area of responsibility

3

Give and follow routine instructions

3.1

Give accurate, clear and concise instructions that are appropriate for the receiver

3.2

Ensure that interaction with others is efficient, effective, responsive, courteous and supportive

3.3

Confirm that instructions are understood

3.4

Follow prescribed and routine work-related sequences

4

Provide reports

4.1

Complete all workplace documentation and reports clearly and accurately in accordance with procedures

4.2

Report all relevant information clearly and concisely

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

identify routine information requirements and access relevant information

use questions and summarising to seek clarification and confirm understanding

read and interpret workplace information

complete workplace forms and reports

provide workplace and technical information within own area of expertise

write legibly and/or use electronic keyboard

use clear and concise language appropriate to the receiver in verbal and written communication.

Evidence must be provided that demonstrates knowledge of:

organisational procedures, including those covering:

data systems and data security

record keeping

privacy

intellectual property (IP)

use of internet

types and meaning of workplace codes, numbers, symbols, signs and colours typically used in the job/work environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Access information

1.1

Identify the need for information

1.2

Request appropriate information

1.3

Access information in accordance with procedures

1.4

Comply with security procedures in accessing appropriate information

2

Provide appropriate information

2.1

Deal with enquiries promptly and courteously

2.2

Establish details of enquiry by questioning and summarising

2.3

Provide appropriate information relevant to enquirer's request

2.4

Organise information clearly, concisely and logically

2.5

Provide information in a form that is readily understood by others

2.6

Provide information in a timely manner

2.7

Redirect enquiries to relevant personnel for resolution where outside the operator's area of responsibility

3

Give and follow routine instructions

3.1

Give accurate, clear and concise instructions that are appropriate for the receiver

3.2

Ensure that interaction with others is efficient, effective, responsive, courteous and supportive

3.3

Confirm that instructions are understood

3.4

Follow prescribed and routine work-related sequences

4

Provide reports

4.1

Complete all workplace documentation and reports clearly and accurately in accordance with procedures

4.2

Report all relevant information clearly and concisely

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

temporary instructions

any similar instructions provided for the smooth running of the plant

Equipment

Equipment includes one or more of the following:

telephone

two-way radio

computer, tablet, Smartphone or similar

Sources of information

Sources of verbal information include one or more of the following:

toolbox talks

team meetings and production meetings

shift handover

planning sessions

discussion with technical experts, supervisors and work health and safety (WHS) officers

Sources of written material include one or more of the following:

SOPs

work instructions

incident procedures

operating manuals

quality procedures

training program contents/materials

material safety data sheets (MSDS)

job cards

maintenance logs

non-compliance reports

incidence and accident reports

permits

schematics, process flows and engineering drawings

Workplace documentation

Workplace documentation includes one or more of the following:

forms

checklists

maintenance or production logs

Reports

Reports include one or more of the following:

oral reports, such as shift handover and toolbox talks

written reports, either hand written or computer-based, such as:

incident and injury reports

daily/shift reports/logs

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 

Forms

Assessment Cover Sheet

MSMSUP210 - Process and record information
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSMSUP210 - Process and record information

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: